01Bookings
A booking becomes effective once the complete form is submitted, the deposit is paid, and the services and number of people are confirmed. No automatic confirmation email is sent: the booking is considered confirmed once those three requirements are met.
Weeks before departure we send the operational instructions: meeting point, gear checklist and any last-minute details.
The balance is paid before services begin. Any change of date or group members on a confirmed booking may carry an administrative cost — we tell you before applying it, never after.
02Cancellations
All cancellations must be made in writing. At least one month before Park entry, and in cases of force majeure or certified health issues, a bonus of up to 35% of the amount paid is granted.
Outside that period there are no refunds: we have already committed muleteers, permits, cargo and places we cannot resell in time.
If the cancellation is ours — for example, because the minimum group size isn't met — we refund the full amount paid or reschedule, whichever you prefer.
03Prices and payment
Rates are quoted in US dollars at the current rate. They do not include VAT if an invoice is required and may change without notice up to the moment of confirmation.
Payment is by cash or bank transfer; bank costs are borne by the client.
The Park entrance permit and the mandatory medical insurance are not included in any program or package. Any service not expressly mentioned is chargeable and subject to increases.
04Mandatory insurance
Every expedition member must hold medical and rescue insurance with helicopter evacuation up to 4,500 m. It is a requirement to process the permit and we ask for the policy before departure.
Argentine clients without insurance cover the evacuation and any additional costs, without exception.
Climbing Aconcagua demands solid fitness and health compatible with altitude. It is your responsibility to get a medical check before travelling and to tell us about any pre-existing condition: we operate in a remote place with limited medical access.
05Mule cargo and personal gear
Mule cargo transport involves risks inherent to the terrain. We are not liable for damage caused by poor packaging: use strong, appropriate duffels for transport.
Personal gear is your responsibility, following the list we send. We check it at the briefing and, if something critical for your safety is missing, the guide may not allow you to continue with the expedition.
The itinerary we share is the objective, not a contractual promise: weather, route conditions or an emergency may force us to change days, camps or the whole plan. Guides have the final word on the mountain, and that decision stands without exception and with no refund for unused days.
06Images, claims and legal framework
By booking you accept that we may photograph and film the expedition and use that material on our website, social media and promotional materials. If you'd rather not appear, tell us before departure and we'll respect it.
If something didn't go as expected, write to us within 10 days of the trip ending: that way we can review the case with the guide and the team who were on the ground.
Our liability as an operator is limited to the value of the service you contracted. When we work with third parties — accommodation, transport, insurance — we act as intermediaries. These conditions are governed by Argentine law and any dispute is settled in the ordinary courts of Mendoza.
